These terms govern the provision of computer repair and IT services by ErrorFix4U. By engaging our services, you agree to these terms.
Last updated: June 2026 · ABN: 85 340 573 087
These Terms and Conditions apply to all services provided by ErrorFix4U (ABN: 85 340 573 087) operating in South Australia. By requesting or accepting our services, you agree to be bound by these terms.
ErrorFix4U provides computer repair, laptop repair, IT support, network setup, and related technology services. All services are subject to a diagnostic assessment. We reserve the right to decline a repair if it is not technically feasible or safe.
Remote Support is only available where the device is fully operational and able to connect to the internet. Remote support is not eligible for issues including but not limited to:
In these cases, an on-site visit or drop-off repair will be recommended instead.
On-Site Service is conducted on a best-efforts basis. Not all repairs can be completed in a single visit. If a repair requires parts to be ordered, the technician will diagnose and assess on the initial visit, but the repair may not be finalised on the same day. In such cases:
Please note: If your device will not turn on, has a hardware fault, or requires parts — same-day resolution cannot be guaranteed. We will always communicate expected timeframes clearly before commencing any work.
A standard quotation and assessment fee of $70 applies to all repairs that are assessed but not commissioned (i.e. customer declines to proceed after diagnosis). This fee covers the technician's time and diagnostic work.
All prices quoted are in Australian Dollars (AUD) and include GST where applicable. Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, bank transfer, and card payments. Prices are subject to change without notice; however, we will always confirm pricing before commencing work.
All completed repairs are covered by the following warranties from the date of service:
These warranties cover defects in the repaired component only. The warranty does not cover:
This warranty is in addition to your rights under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services re-supplied if they fail to be of acceptable quality.
Important: Data backup is solely the customer's responsibility before submitting any device for repair. ErrorFix4U will not be held liable for any data loss under any circumstances, including during repair, upgrade, or software reinstallation.
Estimated repair times are provided as a guide only. Actual turnaround may vary based on parts availability, fault complexity, and current workload. You will be notified promptly of any significant delays.
ErrorFix4U is open 7 days a week. Most repairs are completed promptly, however if parts or components need to be ordered, fulfilment is subject to supplier business days (Monday – Friday). This means parts lead times are counted in business days only — weekends and public holidays are not included — as not all suppliers operate outside standard working days. We will keep you informed of any delays.
Offered on a best-efforts basis and not guaranteed. Please call 0474 635 482 to confirm before travelling. Pre-booked appointments always take priority over walk-ins.
Tip: To avoid an unnecessary trip, we recommend calling ahead or booking online before attending for same-day service.
ErrorFix4U operates 7 days a week — including after hours, weekends, and public holidays. The schedule below outlines when additional charges may apply.
Transparency Guarantee: You will never be charged any additional fee without prior notice. All surcharges are clearly communicated and agreed upon before work commences.
A standard visit fee applies to all on-site and in-home service appointments, covering the technician's travel to your location and initial assessment. The following travel policy applies based on distance from our service base.
Note: Any applicable travel surcharge will always be communicated and agreed upon before your visit is booked. You will never be charged additional travel fees without prior notice.
Any device left uncollected for more than 30 days after the customer has been notified of completion (or declined repair) will be considered abandoned. ErrorFix4U reserves the right to dispose of or recycle abandoned equipment to recover outstanding fees. We will make reasonable attempts to contact the customer before disposal.
Customers should not leave personal items, accessories, or peripherals with their device unless specifically requested. ErrorFix4U accepts no liability for loss or damage to items not required for the repair. Accessories left with devices are at the owner's risk.
To the maximum extent permitted by law, ErrorFix4U's total liability to you for any claim arising from our services shall not exceed the amount paid for those specific services. We are not liable for any indirect, consequential, or special loss including loss of data, loss of income, or business interruption.
We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
These terms are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.
If you have a complaint about our services, please contact us first at help@errorfix4u.com or call 0474 635 482. We will endeavour to resolve all disputes within 14 business days. If we cannot resolve the matter, you may contact Consumer and Business Services SA at www.cbs.sa.gov.au.
ErrorFix4U reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new terms.