At ErrorFix4U, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Last updated: June 2026
We may collect personal information such as your name, email address, phone number, and postal address when you contact us or use our services. We may also collect information about your computer hardware and software, including IP address, browser type, domain names, access times, and referring website addresses.
ErrorFix4U is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we manage personal information in accordance with those principles.
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however this may affect some website functionality. We use Google Maps API on our website which may collect usage data subject to Google's Privacy Policy.
We may use your personal information to:
We may disclose your personal information to third parties, such as our service providers and business partners, to provide you with our services. We may also disclose your information in response to a subpoena, court order, or other legal process.
When you submit a booking request through our website, your details (name, phone number, email address, suburb, service type, and message) are sent securely and directly to our business email address (help@errorfix4u.com) via our own private mail server. Your data is not stored in any database and is not passed through any third-party form processing service.
We use the following third-party services that may process your data:
These services have their own privacy policies. We recommend reviewing them if you have concerns about your data.
Computers will be disposed of if abandoned for over 30 (thirty) days if they remain uncollected.
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
ErrorFix4U is committed to complying with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we experience an eligible data breach — one that is likely to result in serious harm to any individuals whose information is involved — we will:
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking and service records are typically retained for 7 years in accordance with Australian tax and business record requirements. You may request deletion of your data by contacting us directly.
Backup of data is solely the customer's responsibility before submitting their computer/hardware for repair. ErrorFix4U will not be held liable for data loss under any circumstances.
You may choose not to provide us with certain information, but this may limit your ability to use our services. You may also opt-out of receiving promotional emails from us by following the instructions in those emails.
Under the Australian Privacy Act, you have the right to:
To exercise any of these rights, contact us at help@errorfix4u.com.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing help@errorfix4u.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
If you have any questions about our Privacy Policy, please contact us.
We're happy to answer any questions you may have.
help@errorfix4u.com